As we roll into 2026, I wanted to take a moment to summarize information that was shared during our October Open Enrollment process.

Providence Members

Beginning with the 2026 plan year, Providence is partnering with Collective Health. There are no changes to your medical plan coverage or Providence Health’s provider network; however, there are several important updates you should be aware of and act on.

With Collective Health, you will now:

• Use a New Dedicated Member Services Phone Number: 855-284-1368.  Call volume is high at the moment, so members should expect longer than normal wait times.
• Access an Upgraded member portal and Mobile App:  https://providencehealthplan.collectivehealth.com/
  • The app is available through the Collective Health website or your app store (search “Collective Health”).
  • If you have not logged in yet, select “Register Now” and enter the following:
    • Select Subscriber ID and enter your ​U​PDATED medical ID (see below)
    • Date of birth
    • Legal last name
• Reference your UPDATED Medical ID Number (also known as “Subscriber ID”)
  • Providence will now use your existing PEBB ID number as the medical ID number. These IDs begin with the letter “P” and are available to view in the PEBB member portal.
  • If you have not yet received your updated ID card, you can find your new ID number by logging into PEBBenroll.com, which is where you completed your Open Enrollment:
    1. Click “View my current benefit selections.”
    2. Your PEBB ID/Providence Member ID number appears in the top right corner under “Benefit #.”
    3. Dependent IDs are listed in the “Dependent Information” section further down the page.
• Request new Medical ID Cards
  • You should have received new ID cards in the US Postal mail by now, which list the updated member ID number (to match your PEBB ID), new group ID number, and new prescription ID information.  Please be sure to share your new ID card and updated information with your healthcare providers and pharmacies.
  • If you have not received your new ID cards yet, you can request new ID cards and print temporary paper ID cards to use in the meantime by logging into the Collective Health member portal or app.
• Receive New Virtual Care Options with Galileo
  • Primary care, urgent care, and behavioral health services are available through Galileo. You’ll see a Galileo tile when logged into the Collective Health member portal.
• Be Required to Fill 90-Day Supplies for Regular Maintenance Medications
  • Providence and Moda implemented prescription changes in 2026, requiring 90-day supplies for regular maintenance medications from your local in-network pharmacy or mail-order pharmacy. For more information, please review the 2026 PEBB Open Enrollment Guide.
    • Providence members can receive prescription assistance by contacting Collective Health advocates at 855-284-1368. Call volume is high at the moment, so members should expect longer than normal wait times. Additional details can be found in the 2026 Providence Member Resource Guide.
• Save on Out-of-Pocket Expenses with Garner Health
  • Providence and Moda members now have access to the Garner Health program. Garner connects you to quality doctors who are in-network and can help you save up to $1,000 per member, or up to $2,000 per family, on out-of-pocket costs for care. You’ll see a Garner Health tile when logged into the Moda Member Portal or into the Providence Collective Health member portal.
  • You’re not required to use Garner. Your Providence Health or Moda Health medical plan network will remain the same even if you don’t use Garner.
  • Moda and Providence members utilizing the Garner program have a dedicated helpline that can assist with questions. The Garner helpline can be reached at 458-488-4828 or by emailing concierge@getgarner.com.
  • Additional details about Garner can be found on PEBB’s 2026 Plan Year Information webpage, which includes:
    • Garner Resources Guide
    • Garner FAQs
    • Garner Online Guide

Moda Members

Beginning with the 2026 plan year, Moda is partnering with Aetna PPO for out-of-area services. There are no changes to your medical plan coverage; however, there are several important updates you should be aware of.

• New Aetna PPO Out-of-Service Network
  • When you’re outside of Moda Health’s service area, you will have access to an Aetna PPO network. This network is called the Aetna® PPO Network through Aetna Signature Administrators®. You can visit these Aetna PPO providers where Moda Health providers aren’t available. This includes care that’s not urgent or an emergency.
• Request New Medical and/or Dental ID Cards
  • You should have received new ID cards in the US Postal mail by now, which list the updated plan information.  Please be sure to share your new ID card and updated information with your healthcare providers and pharmacies.
  • If you have not received your new ID cards yet, you can request new ID cards and print temporary paper ID cards to use in the meantime by logging into the Moda Member Portal.
• Be Required to Fill 90-Day Supplies for Regular Maintenance Medications
  • Providence and Moda implemented prescription changes in 2026, requiring 90-day supplies for regular maintenance medications from your local in-network pharmacy or mail-order pharmacy. For more information, please review the 2026 PEBB Open Enrollment Guide.
    • Moda members can receive prescription assistance by contacting Moda’s Pharmacy Customer Service team at 844-776-1594 or by email at PEBBcustomerservice@modahealth.com. Call volume is high at the moment, so members should expect longer than normal wait times. Additional details can be found in the 2026 Moda PEBB Member Brochure.
• Save on Out-of-Pocket Expenses with Garner Health
  • Providence and Moda members now have access to the Garner Health program. Garner connects you to quality doctors who are in-network and can help you save up to $1,000 per member, or up to $2,000 per family, on out-of-pocket costs for care. You’ll see a Garner Health tile when logged into the Moda Member Portal or into the Providence Collective Health member portal.
  • You’re not required to use Garner. Your Providence Health or Moda Health medical plan network will remain the same even if you don’t use Garner.
  • Moda and Providence members utilizing the Garner program have a dedicated helpline that can assist with questions. The Garner helpline can be reached at 458-488-4828 or by emailing concierge@getgarner.com.
  • Additional details about Garner can be found on PEBB’s 2026 Plan Year Information webpage, which includes:
    • Garner Resources Guide
    • Garner FAQs
    • Garner Online Guide